How to Cancel Amazon Prime (and Claim Your FTC Settlement Refund by July 27)
Canceling Amazon Prime now takes a few clicks, and if you struggled to cancel between 2019 and 2025 you may be owed up to $51 from the $2.5 billion FTC settlement. Claims close July 27, 2026.
Canceling Amazon Prime is far simpler than it used to be, and there is a second reason to read this now: under Amazon’s $2.5 billion FTC settlement, customers who struggled to cancel between 2019 and 2025 can claim a refund of up to $51, but claims close July 27, 2026.
The quick answer
- To cancel: Amazon account > Prime membership > Manage membership > End membership, then confirm through the prompts
- Refund on cancellation: the flow shows whether you qualify for a refund of the unused period before you confirm
- Settlement refund: up to $51 if you were affected between June 23, 2019 and June 23, 2025; file at the official settlement site by July 27, 2026
- Billing: benefits continue until the end of your paid period
Key facts at a glance
| Question | Answer |
|---|---|
| Where to cancel | Accounts & Lists > Prime membership > Manage membership > End membership |
| Refund when you cancel | The flow shows it before you confirm; an unused period since renewal is generally refundable |
| When it takes effect | Benefits continue until the end of the paid period |
| Billed through a third party | Cancel through that provider (for example a carrier bundle) |
| FTC settlement refund | Up to $51 at subscriptionmembershipsettlement.com if affected June 2019 to June 2025 |
| Settlement deadline | Claims close July 27, 2026 |
How to cancel Amazon Prime
- Sign in at amazon.com and open Accounts & Lists (top right)
- Select Prime membership
- Choose Manage membership, then End membership
- Amazon will show what you lose and any refund you are eligible for. Confirm through the remaining prompts until you see the cancellation confirmation
As part of the FTC settlement, Amazon agreed to keep cancellation simple, so the multi-page “are you sure” maze that used to trap people has been cut down. If you are billed through a third party (for example a mobile carrier bundle), cancel through that provider instead.
Will you get money back when you cancel?
The cancellation flow tells you before you confirm. In general, if you have not used Prime benefits since your last renewal, you can receive a refund for that period. If you have used benefits, your membership simply runs until the end of the paid term. Check the on-screen notice rather than assuming either way.
The FTC settlement refund: check this before July 27
Separate from canceling, Amazon is paying $1.5 billion in refunds to customers affected by its old signup and cancellation flows. What was verified as of July 17, 2026:
- Automatic refunds went out in November and December 2025 to many eligible customers
- If you did not get one, you can file a claim at the official settlement site, subscriptionmembershipsettlement.com, for up to $51
- Eligibility: you signed up through one of the challenged enrollment flows, or tried to cancel online and could not, between June 23, 2019 and June 23, 2025
- Deadline: claims must be submitted or postmarked by July 27, 2026
- Payment options include check, PayPal, or Venmo
Details are also documented on the FTC’s Amazon refunds page and Amazon’s own settlement help page. Beware of lookalike scam sites: the FTC and Amazon pages above link to the only official claim form, and no legitimate claim process asks for your password or full card number.
Bottom line
Cancel in a few clicks from your Prime membership page, check the refund notice before you confirm, and if canceling Prime was ever a fight for you between 2019 and 2025, spend five minutes on the settlement claim before July 27, 2026.
Steps and settlement details verified against Amazon’s official help pages and the FTC as of July 17, 2026. If the process changes, this guide will be updated with the revision noted.